Membership retention, class booking, and personalized check-in coaching. Boutique studios, yoga, pilates, CrossFit, MMA, infrared — whatever you teach and whoever you teach it to.
No abstract pillar talk. Each row is something we hear on every discovery call, and the exact play we run when you say "yes."
Churn shows up in the billing, not in the room. By the time the credit card declines, they've been gone six weeks.
Flags members likely to cancel based on attendance dropoff, engagement, and billing signals; triggers personalized retention plays before the cancel button.
Waitlists, cancellations, and instructor swaps need 24/7 handling — and front-desk staff can't cover all of it.
Handles booking, waitlists, and last-minute swaps across SMS and the app — Mindbody and Mariana Tek native, no double-booking.
Coaches can't hand-write check-ins for 400 members every week, so the only members who get them are the ones already retained.
Personalized weekly check-ins based on attendance, goals, and PRs — sent in the coach's voice, escalated to the coach when the member replies.
A declined card becomes a hard cancel before anyone notices; the member never gets the soft-touch text that would have updated the payment method.
Automates membership freezes, contract renewals, and failed-payment retries — with a soft-touch SMS instead of a hard cancel.
A 30-minute call. We'll show you which two plays move the needle first, what they cost, and how fast we ship.